Please note that our office does not respond to phone calls or emails after hours

Emergency repairs that occur outside our business hours (Monday to Friday 8.30am to 5pm) can be organised by the tenant directly if the repair is classified an emergency and the tenant follows the procedure below:

* Also note that all other repairs must be reported to the property manager in writing and will be addressed during our normal business hours.

The Residential Tenancies Act states emergency repairs are:

  • A burst water service or a serious water service leak
  • A blocked or broken lavatory system or fittings
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • A fault or damage that makes premises unsafe or unsecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, or
  • A serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises

 Please follow the following steps should you experience an emergency outside our business hours:


Make sure your after hour repair is listed as an emergency by the Residential Tenancies Act (see list above). Your landlord will not cover costs for repairs you ordered without prior approval which are not classified urgent/ emergencies.


Check your lease for emergency contacts as a first point of contact.


If your lease does not provide for emergency contacts use our nominated emergency/ after hour repairers:


THINK Plumbing
P: +61 410 540 073 E: [email protected]

Terry – TA Plumbing Solutions (not available from 23 December 2019 to 5 January 2020)
P: +61 418 144 335 E: [email protected]


Glen – Smart State Electrical Services
P: +61 401 038 975 E: [email protected]

GAS Emergency Faults
P: 07 5493 0493 E: [email protected]


If you can’t get hold of our nominated repairer you can get a suitably qualified person to carry out emergency repairs to a maximum value of two weeks’ rent.


Notify us in writing of the incident as soon as possible.


Provide us with a tax invoice from your repairer within 7 days.  (our nominated repairers will invoice us directly.

Other Emergency Numbers:


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