Communication and respect are the foundations for a healthy landlord-tenant relationship, but how can you make your tenants love you? We hear so many stories about bad tenants, but there’s probably also a large number of bad landlords as well. To make sure you don’t end up on that list, here’s six fabulous ways to make your tenants love you.
1. Respond promptly
Nothing says you care about your tenants like actively and promptly responding to their requests. Your tenants live in your property, and as such, have a certain duty of care. The least you can do is show that you respect them (and your property) enough to follow up on repairs and requests in a timely manner. This shows them they have a responsive landlord who makes improvements easy and cares about their comfort and living satisfaction.
2. Keep them safe
Showing your tenants that you care about their safety will go a long way in gaining their trust and respect. Not only will increasing security give your tenants peace of mind, it’ll help safeguard your property against theft or damage. It’s a win-win situation, really.
3. Be cool
Landlords and tenants don’t always see eye to eye, but this doesn’t mean you have to lose your cool. Engaging in an emotional or heated discussion with a tenant will only create problems or make them worse. Hopefully your tenants are wonderful and you never have reason to disagree, but if the relationship does begin to deteriorate, it’s always best to let your property manager handle it professionally.
4. Be on time
Everyone appreciates punctuality. If you’ve scheduled a meeting with your tenants, whether for maintenance or an inspection, it’s important to be on time. Being punctual is a sign of professionalism and shows that you value other people’s time as much as your own. Furthermore, making an effort to work around your tenant’s schedule shows that you’re reasonable and considerate, and your tenants will love you for it!
5. Listen to them
Tenants, like all people, want to know their voices are being heard. Good communication is crucial to any healthy relationship, and listening is a major part of that. Take your tenant’s concerns seriously, don’t just dismiss their issue because you don’t consider it to be important enough. If they’ve taken the time to voice their concerns with you, the least you can do is take the time to listen and respond. Additionally, if you really want to make your tenants love you, get their input in any future arrangements. Whether it’s lease related or if you’re considering renovations, your tenants will love the fact that you thought of them during the decision-making process.
6. Tenants are people too
Finally, it should go without saying, but some landlords seem to forget that tenants are people, too. This is a good thing to remember because generally, if you treat people with the same courtesy you expect yourself, it’s difficult to get them offside. Tenants have everyday problems like the rest of us, and most are responsible, hardworking people. While a tenant-landlord relationship is ultimately a business arrangement, it’s not unprofessional to treat people with kindness and compassion. In fact, doing so will show tenants that you’re a regular person too, just like them.
These might seem like simple, common sense things that you may (hopefully) already be doing. But if not, never underestimate the power of doing small things; often, they are the actions that stand out the most. And all it costs is a smile and a little bit of your time.
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